The Mystery Shopper and On-Site Audits are
techniques used to find the excellence and to know what is
happening in real time in your business or store without being
Are your customers satisfied with the quality of service that
your employees offer them?
Do your employees are providing appropriate treatment to
your clients when you're away?
Are you sure that your employees apply their skills learned from the
Do your products have the correct facing and
view of your costumers?
Do you know completely the retail pricing strategy your competitors are
Does your competition is stealing customers by
offering better service?
Your products remain in view of consumers and
are well organized on the shelves?
Do you really know why it has decreased its market share?
Are your franchisees operating on established policies and
Discounts or promotions you offer, do your employees apply them?
Do employees and third-parties provider services reflect the image that
you want for your company?
As customers demand only is what they
know or what they consider logical, often do not claim
what you set to offer its customers.
Our Mystery Shoppers are experts to review,
evaluate, investigate and analyze each and every one of
the questions you have about if your employees are
following your policies or rules for the proper functioning of
your company or business.