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HHGGGGFFVVVBNNNNN |
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| Some Data |
| 96% of customers prefer not spend bad time or taking the time to express their complaint. |
| Only 4% of dissatisfied customers externalize their displeasure, so that each complaint detected, there are 26 don't come to light. |
| 68% of customers who abandon their business relationship with a company, do so because their service is poor. |
| The price a company pays for poor service provided is very high, replace US$1 of a lost customers cost US$10. |
| Related Links |
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| Contact Us |
| zaver@zavermarketing.com |
| marketing@zavermarketing.com |
| (55) 63.06.00.34 |
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The Mystery Shopper and On-Site Audits are techniques used to find the excellence and to know what is happening in real time in your business or store without being personally. Are your customers satisfied with the quality of service that your employees offer them? Do your employees are providing appropriate treatment to your clients when you're away? Are you sure that your employees apply their skills learned from the general training? Do your products have the correct facing and view of your costumers? Do you know completely the retail pricing strategy your competitors are using? Does your competition is stealing customers by offering better service? Your products remain in view of consumers and are well organized on the shelves? Do you really know why it has decreased its market share? Are your franchisees operating on established policies and image? Discounts or promotions you offer, do your employees apply them? Do employees and third-parties provider services reflect the image that you want for your company? As customers demand only is what they know or what they consider logical, often do not claim what you set to offer its customers. Our Mystery Shoppers are experts to review, evaluate, investigate and analyze each and every one of the questions you have about if your employees are following your policies or rules for the proper functioning of your company or business. |
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CUSTOMER SERVICE CAN GROW OR BREAK A BUSINESS |