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| Some Data |
| 96% of customers prefer not spend bad time or taking the time to express their complaint. |
| Only 4% of dissatisfied customers externalize their displeasure, so that each complaint detected, there are 26 don't come to light. |
| 68% of customers who abandon their business relationship with a company, do so because their service is poor. |
| The price a company pays for poor service provided is very high, replace US$1 of a lost customers cost US$10. |
| Related Links |
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| Contact Us |
| zaver@zavermarketing.com |
| marketing@zavermarketing.com |
| (55) 63.06.00.34 |
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We have more than nine years of
experience in Mystery Shopping Programs and Brand (On-Site)
Audits. |
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We are a network Integral
Human Services specifically trained to solve each
of your business needs, that in base onestablished
standards,
we identify, evaluate and
measure quality of service and areas of opportunity, increased sales,strengths and weaknesses of
yourselves or your competence. We cover all States, Cities and Town of Mexican territory and in the US Texas, for your apply for us to do the Mystery Shopper program that suits your product or service. |
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SUCCESS STORIES |
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| ¤ Measurement of
shelves on 114
stores in
all Mexican Territory for the category UHT milk, in 35 calendar
days*. ¤ Retail demonstrators and market audit. Simulated purchase on 37 warehouses nationally monitored on a weekend, delivering reports *, photos and results on Monday following the audit, covering the southern, central and northern of Mexico. ¤ Price audit as Mystery Shopper on 210 stores, 42 cities nationwide, all in 20 calendar days* for UHT milk and frozen food category. ¤ Layout drawing as Mystery Shopper on 80 stores around all Mexican Territory, in 30 calendar days*. ¤ Market audit as Mystery Shopper on 202 convenience stores in Mexico City, Monterrey and Guadalajara in 30 calendar days*. * The results delivered by the week. At the end of the promotion or project is sent and presented results and final recommendations
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