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| Some Data |
| 96% of customers prefer not spend bad time or taking the time to express their complaint. |
| Only 4% of dissatisfied customers externalize their displeasure, so that each complaint detected, there are 26 don't come to light. |
| 68% of customers who abandon their business relationship with a company, do so because their service is poor. |
| The price a company pays for poor service provided is very high, replace US$1 of a lost customers cost US$10. |
| Related Links |
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| Contact Us |
| zaver@zavermarketing.com |
| marketing@zavermarketing.com |
| (55) 63.06.00.34 |
| Through our Mystery Shopping programs or Undercover Buyers tailored to the needs of your company, you can evaluate: | |
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Customer Service |
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With our programs, we give you Intelligent Solutions by Telephone, Websites and Point of Sale.
They can be implemented to evaluate your own organization and your competition.
Our Shoppers have cameras and / or hidden microphones, providing accurate and objective information of what happens with customers at all points of contact for further analysis of the information. |
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| With our Marketing Audit you can know in real time what happens in the most important place that is the Point of Sale, maximize the best way the money invested in your plan of promotions and pricing strategists. | |
| * Market
Share * Presence and position of exhibitions * Measuring price * Planograms * Lay Out * Inventory * Product condition * Promotional displays and material * Shelves measure |
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Our Auditors
have provided critical
and confidential information to the companies to
better and timely decisions
about their
campaigns at
the point of sale. This information is backed up with photographs, video and executive reports. Auditors are trained and specially selected for each of the needs to be evaluated. |
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| IF AT THE POINT OF SALE THERE SPECIAL SITUATION, WE WILL TELL YOU IMMEDIATELY BY THE PREVIOUSLY SELECTED MEDIA. | |
| With our extensive database and our Email Marketing, we help you to develop customized marketing strategies according to your necessities, to meet your objectives and the demands of your customers. | |
| * Save
money and time * Encourage the sale of your products and / or services * Position brand on a specific market * Promote your products or services * Increase customer satisfaction * Get feedback from your customers |
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| We have the ability to send up to 3 million emails a day to ten million hits and more than 750,000 businesses with advertising of your company. | |